Return & Store Credit Policy
Rayos Jewelry
At Rayos Jewelry, we are committed to providing high-quality jewelry and a trustworthy shopping experience. We want every customer to feel confident in their purchase.
We offer a 15-day return policy for eligible items, with approved returns issued as store credit only, subject to the terms and conditions below.
Return Eligibility
Eligible merchandise may be returned within the following timeframes:
● Online Purchases: Within 15 calendar days of the confirmed delivery date.
● In-Store Purchases: Within 15 calendar days of the original purchase date.
To qualify for a return:
● The jewelry must be unused, unworn, undamaged, and in its original condition.
● The item must not have been altered, resized, engraved, repaired, or modified after purchase.
● All original packaging, tags, receipts, certificates, and accessories must be included, where applicable.
● Diamonds, gemstones, and other components must remain original and unaltered.
● Proof of purchase is required.
● A return request must be submitted within the applicable 15-day period.
All returns are subject to inspection and approval by Rayos Jewelry.
2. Store Credit Policy
If thApproved returns of non-defective merchandise will be issued as store credit only.
● No cash refunds or refunds to the original payment method will be provided for ordinary returns or changes of mind.
● Store credit may be applied toward future eligible purchases at Rayos Jewelry.
● Store credit does not expire.
● Store credit cannot be redeemed for cash, except where required by law.
● Store credit will equal the amount actually paid for the approved returned merchandise, excluding nonrefundable shipping charges where legally permitted.
● Any promotional discounts applied to the original purchase will be reflected in the store credit amount.
Store credit will generally be issued within 5 business days after the returned merchandise has been received, inspected, and approved.
These terms do not limit refunds or other remedies required by applicable law.
3. Manufacturing Defects
Rayos Jewelry stands behind the quality and authenticity of its merchandise.
If an item arrives damaged, contains a suspected manufacturing defect, or differs materially from the item ordered, customers should contact Rayos Jewelry promptly after discovering the issue.
Rayos Jewelry may inspect and evaluate the merchandise to determine the nature of the problem.
Depending on the circumstances and applicable law, an appropriate resolution may include:
● Repair at no additional cost.
● Replacement with the same or an equivalent item.
● Store credit, when appropriate and accepted.
● Refund to the original payment method when required by law or otherwise approved.
Manufacturing defects do not include damage caused by accidental impact, normal wear and tear, improper handling, misuse, chemical exposure, or unauthorized alterations.
When Rayos Jewelry is responsible for sending an incorrect or defective item, reasonable return shipping costs will be covered by Rayos Jewelry as appropriate.
Nothing in this policy limits any non-waivable consumer rights or remedies available under applicable law.Non-Returnable Items
4. Non-Returnable Items
The following items are considered Final Sale and are not eligible for ordinary returns or exchanges:
● Custom-made or personalized jewelry.
● Special-order jewelry made or sourced specifically at the customer’s request and clearly designated Final Sale before purchase.
● Engraved jewelry.
● Jewelry resized, altered, or modified at the customer’s request.
● Earrings, for hygiene reasons.
● Jewelry showing signs of wear, damage, misuse, or unauthorized repair.
● Items specifically identified as Final Sale or Clearance Final Sale before purchase.
Regular promotional discounts do not automatically make an item Final Sale. Jewelry purchased during standard promotional offers remains eligible for return if all other conditions are satisfied.
Final Sale restrictions do not eliminate applicable legal rights relating to defective, incorrectly supplied, or materially misrepresented merchandise.
5. Jewelry Authentication and Inspection
To protect our customers and prevent fraudulent returns, all returned merchandise is subject to inspection.
Rayos Jewelry reserves the right to verify:
● Gold purity and karat content.
● Jewelry weight and material composition.
● Diamond and gemstone identity and characteristics.
● Serial numbers, engravings, and identifying markings, where applicable.
● Original certificates and accompanying documentation.
● Signs of alteration, stone replacement, component substitution, damage, or wear.
Professional testing equipment, including XRF technology where appropriate, may be used during the verification process.
Rayos Jewelry may reject an ordinary return if inspection establishes that the item does not meet the stated eligibility requirements.
Any suspected substitution, counterfeit item, or material discrepancy will be documented and reviewed before a final determination is made.
6. Return Authorization Process
All online returns require prior authorization from Rayos Jewelry.
To request a return:
1. Contact Rayos Jewelry within 15 calendar days of confirmed delivery.
2. Provide your order number, proof of purchase, and reason for return.
3. Include photographs when requested.
4. Wait for return authorization and shipping instructions.
5. Ship the approved item according to the instructions provided.
Customers must not send merchandise to Rayos Jewelry without first obtaining return authorization.
Unauthorized returns may be delayed or declined, subject to applicable law.
Return authorization does not guarantee approval of store credit. Final approval depends on inspection of the merchandise.
7. Return Shipping and Insurance
For ordinary returns of eligible, non-defective merchandise:
● The customer is responsible for return shipping costs.
● The return package must include tracking information.
● Shipment insurance covering the merchandise’s value is strongly recommended and may be required in the return authorization instructions.
● Secure packaging is required to protect the jewelry during transportation.
● Signature confirmation may be required for high-value merchandise.
Customers remain responsible for merchandise shipped back to Rayos Jewelry until it is received, except where applicable law provides otherwise.
Rayos Jewelry is not responsible for loss or damage during customer-arranged return shipping to the extent permitted by law.
When the return results from an error by Rayos Jewelry or a confirmed defect, appropriate return shipping arrangements will be provided without unreasonable expense to the customer.
8. Original Shipping Charges
Complimentary shipping promotions apply to qualifying original purchases.
For ordinary returns of non-defective merchandise, original shipping charges paid by the customer are generally nonrefundable, except where required by law.
Rayos Jewelry will not impose an undisclosed deduction for promotional free shipping on an otherwise approved return.
If an order is canceled or refunded under applicable consumer protection laws, all legally required shipping and other charges will also be refunded.
9. Lost, Damaged, or Incorrect Deliveries
Customers should contact Rayos Jewelry promptly if a shipment is missing, arrives damaged, or contains an incorrect item.
Please retain the original packaging and provide photographs when possible.
Rayos Jewelry will review tracking information, delivery confirmation, carrier records, and other relevant evidence.
Eligible claims will be resolved in accordance with applicable law and the circumstances of the shipment.
A carrier’s delivery scan or signature confirmation may be considered during the investigation but does not automatically eliminate a customer’s legal rights.
10. Order Cancellations and Shipping Delays
Orders may be canceled before shipment when cancellation is accepted by Rayos Jewelry or required by applicable law.
Custom or special-order merchandise may have additional cancellation restrictions disclosed before purchase.
If Rayos Jewelry cannot ship an online order within the promised timeframe, or within the legally applicable timeframe when none was specified, the customer will be offered the cancellation, refund, or delay-consent options required by law.
Where a refund is legally required for an unshipped or canceled order, Rayos Jewelry will provide the required monetary refund and will not substitute store credit without a legally valid basis.
11. Exchanges
Exchanges of eligible non-defective merchandise are subject to the same 15-day return period and inspection requirements.
When an exchange is approved, the value of the returned merchandise may be applied toward another eligible item.
If the replacement item costs more, the customer is responsible for the price difference.
Any unused balance will be issued as store credit.
12. Policy Applicability and Legal Rights
This policy applies to eligible purchases made through Rayos Jewelry’s official website and physical retail location.
The terms of this policy apply to purchases made after the policy’s effective date, subject to applicable law and any additional written terms disclosed at the time of sale.
Rayos Jewelry reserves the right to update this policy prospectively.
Nothing in this policy excludes, restricts, or waives any consumer right or remedy that cannot lawfully be excluded, restricted, or waived.
13. Contact Us
For return requests, order assistance, or questions regarding this policy, please contact Rayos Jewelry through the contact information provided on our official website.
Rayos Jewelry — Fishers, Indiana, USA
Thank you for choosing Rayos Jewelry. Your trust and satisfaction are important to us.